TruStone Distributors
TruStone DistributorsTruStone Distributors
TruStone Distributors

◊  Home

◊  Our Product

◊  Travertine Pavers

◊  Overlays

◊  Photo Gallery

◊  Contact

◊  Brochure
 

 
Our Product

Stone products are of a natural origin and will have variations in color and marking. Samples furnished represent only the general coloration and structure of a particular type of stone. All stone product must be inspected for approval prior to installation. In each paver pallet 2%-3% damages is considered normal. Breakage in transit at buyer's risk. Any and all claims or returns for credit must be in writing and submitted to TruStone Distributors via fax (513-469-0336). Time is of the essence. No claims will be allowed after the installation of and cutting of materials. No return on Custom Order items. TruStone Distributors must approve all returns or credits before returning material. Written claims must be received and approved by TruStone in writing within 5 days of delivery of the material to the Customer. No returns or claims accepted after (5) business days upon receipt of the material. The product must be returned in its entirety, in its original form and in the same condition as when it arrived at the original destination and must not have been installed, removed and then returned. By "original form," we mean in its natural state. By "in the same condition as when it arrived," we mean that if the pallet was delivered on a pallet or a crate, the material must be returned to us packaged on said pallet or crate. The product returned must match the product authorized for return. TruStone will arrange for pick-up of the product. Customer will pay all Return Shipping Fees to ship the material back to and to be unloaded at TruStone's warehouse. This Return Policy does not apply to Standard Grade materials, clearance items, custom orders, previously installed or sealed or treated materials. These items are treated as final sale. TruStone Distributors will charge the client for any restocking fees for returning the products. The restocking fee is currently 10% of returned product.

Excess/Surplus materials from projects- Trustone will allow excess or surplus materials to be returned for credit as long as request for returns are received in writing and submitted to TruStone Distributors via fax (513-469-0336)within 30 days of delivery of product. The product must be returned in its original form and in the same condition as when it arrived at the original destination and must not have been installed, removed and then returned. By "original form," we mean in its natural state. By "in the same condition as when it arrived," we mean that if the material was delivered on a pallet or a crate, the material must be returned to us packaged on said pallet or crate. The product returned must match the product authorized for return. Customer will pay all Return Shipping Fees to ship the material back to and to be unloaded at TruStone's warehouse. There is no restocking fee for full/unbroken pallets; as long as the original strapping and packaging is intact. For partial pallets/crates there will be a 10% restocking fee.

Container Orders shipping directly from factory to customer's port of choice cannot be changed or cancelled once the sales order has been signed. After this point, it is a final sale.

Customers who contract TruStone for Custom Orders are not able to return the product for any reason and will not be issued a refund. All Custom Orders, arriving under the contractually specified condition, are Final Sale. The Customer cannot cancel custom Orders once fabrication has begun. Any payments and/or deposits paid are non-refundable in the circumstance that the Customer changes their mind. If TruStone has not manufactured the item according to the contract set forth between TruStone and Customer, TruStone shall take full responsibility to fix the order according to the specifications of the contract.


 
 
 
  TruStone Distributors

Phone: (513) 469-0335
Fax: (513) 469-0336
E-Mail: Click here
TruStone Distributors

Copyright © 2008-2013 All Rights Reserved

Return Policy
Privacy Policy
Website Terms